Contact information

At The Outfit Looks, we believe that great products deserve equally great service. Whether you need a hand choosing the right coat or jacket, have a question about an order anywhere in Australia, or simply want to know more about what we offer, our team is here to help.

We're committed to clear communication, dependable support and a smooth shopping experience from start to finish. Every message that reaches us is handled with genuine attention and care, because your satisfaction truly matters to us.

How to Reach Us

You can get in touch using the details below:

Our customer service team is available 7 days a week, and we aim to reply to every email enquiry within 24 hours.

Support hours

Monday – Friday: 09:00 – 17:00 (AEST/AEDT)
Weekends: 11:00 – 16:00 (AEST/AEDT)

What We Can Help With

Our team can assist you with:

  • Product details, materials and specifications
  • Sizing and fit questions
  • Order confirmation and tracking your delivery across Australia
  • Returns and refund requests
  • General information about The Outfit Looks and our policies

To help us get back to you as quickly as possible, please include your order number whenever your message relates to a purchase.

Our Commitment

The Outfit Looks is dedicated to offering carefully selected coats and jackets that bring style, warmth and quality to your everyday. We combine timeless design with practical comfort, making sure every piece meets high standards of quality and presentation.

Whether your question comes before or after you buy, we're here to give you support that's transparent, professional and friendly – and we'll be glad to help you find exactly what you're looking for.