Return & Refund Policy
Returns
You can request a return within 30 days of receiving your order.
To qualify, the item must be returned in its original condition: unused, unworn, with all tags attached and in the original packaging. Proof of purchase (such as your order confirmation or receipt) is required.
To request a return, email us at info@theoutfitlooks.com. Once your request is approved, we'll send you a prepaid return label along with instructions on where and how to ship your package. Please note that returns sent without prior approval cannot be accepted.
Questions about a return? Reach out anytime at info@theoutfitlooks.com.
Damaged, Defective or Incorrect Items
Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us right away so we can review the issue and resolve it for you. Your rights under the Australian Consumer Law are not affected.
Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalised products
- Gift cards
Unsure whether your item qualifies? Get in touch and we'll be happy to help.
Exchanges
We don't process direct exchanges. The quickest way to get the item you want is to return your original purchase and, once the return is approved, place a new order.
Refunds
After your return arrives, we'll inspect it and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need some additional time to process the refund.
If you haven't received your refund within 15 business days of approval, please contact us at info@theoutfitlooks.com.
Contact Information
Store name: The Outfit Looks
Company name: gs-shop
Company address: Razeil 39, 1319 EA Almere, Netherlands
Warehouse address: 132 Latitude Blvd, Thomastown VIC 3074, Australia
Company number (KvK): 42171711
VAT number: NL005559726B86
Phone: +61 2 8021 0668
Email: info@theoutfitlooks.com
Customer service hours
Monday – Friday: 09:00 – 17:00 (AEST/AEDT)
Saturday – Sunday: 11:00 – 16:00 (AEST/AEDT)
We aim to reply to all messages within 24 hours.