Frequently asked questions

Yes – we ship to addresses all across Australia, including every state and territory, from major cities to regional areas. Just enter your address at checkout. Please note that we do not deliver to PO Boxes or parcel lockers.

Orders are prepared within 2–3 business days and typically arrive within 6–12 business days. You'll receive a tracking link by email as soon as your parcel has been dispatched.

Yes – delivery is free on every order across Australia, with no minimum spend. The price you see is the price you pay.

Of course. You have 30 days from delivery to return your item free of charge, unworn, with all tags attached and in its original packaging. Just get in touch at info@theoutfitlooks.com and we'll send you a prepaid return label and walk you through it.

Once your return arrives and passes inspection, your refund is processed within 10 business days. Depending on your bank, it can take a few extra days to show on your statement.

Please contact us as soon as possible – ideally within 48 hours of delivery – with your order number and a photo of the issue, and we'll arrange a replacement or a refund for you. Your rights under the Australian Consumer Law are not affected.

We accept all major credit and debit cards (Visa, Mastercard, Maestro, American Express and UnionPay), plus Apple Pay, Google Pay and Shop Pay. Every method is processed securely at checkout.

Absolutely. All transactions run over an encrypted SSL connection and are handled by certified payment providers. We never see or store your card details.

Email us at info@theoutfitlooks.com, call us on +61 2 8021 0668, or send us a message via our Contact page. We usually respond within 24 hours.